Payment & shipping
Payment methods (pre-payment, PayPal, direct debit, credit card, payment on account, Amazon Pay)
- If you select the payment method bank transfer (pre-payment), you must transfer the invoiced amount to our bank account within seven calendar days. We will send your invoice to you in PDF format by email (Subject: 'your invoice for your order 12345 from SchwesterSchwester (Date)'). The order number and our bank details are listed again on the invoice. Once the payment has appeared in our account, the order is shipped immediately.
- PayPal is an online payment service that you can use to pay in our shop, quickly, easily and securely – and free of charge. Secure: Your bank or credit card details are only stored by PayPal. As a result, they are not transferred online with every online purchase. Easy: Place an order with only two clicks. You can use the bank or credit card details stored by PayPal, rather than entering them every time you make a purchase. Quick: PayPal payments are fast to complete. This enables us to send items immediately, meaning you receive them quicker.
- Direct debit is a payment service offered by PayPal. No PayPal account is required.
- Credit card (VISA & MasterCard) is a payment service offered by PayPal. No PayPal account is required.
- Payment on account is a payment service offered by PayPal. No PayPal account is required.
- Amazon Pay makes shopping easier and more convenient because you can use the information stored in your existing Amazon account to complete your purchase in our online store. With Amazon Pay we make secure online shopping possible for you.
Delivery times & shipping costs (Germany & international)
The dispatch takes place after receipt of payment via DHL package (Germany) and goods post with shipment tracking (world-wide). Under certain circumstances, the shipment will be made with another shipping method or service provider, if thereby an optimized processing and delivery is possible. Experience shows that the delivery time is 1-3 working days within Germany. Of course you can track your delivery by tracking ID. We will automatically send you the tracking ID by e-mail.
For shipping and handling, we charge the following fixed rates per order:
Free shipping (Domestic package, e.g. DHL Paket):
5,95 €, incl. 19% VAT. ('Warenpost' - Goods post with shipment tracking):
- France (France)
- United Kingdom (UK)
7,95 €, incl. 19% VAT. ('Warenpost' - Goods post with shipment tracking):**
- United States / USA
- United Arab Emirates
** Note for deliveries outside the EU: Tax-free in accordance with §4 no. 1a in conjunction with §6 UStG (German VAT Act)
Our service promise
We want to share our passion with all our soul sisters who love earrings as much as we do. That’s why we promise that every item of jewellery offered by SchwesterSchwester is a hand-picked treasure. Every order is carefully packed and shipped – exactly how we would want to receive our new favourite piece of jewellery. We welcome every call, email, query or suggestion – after all, sisters are always there for each other.
Our contact details
Tel.: +49 (0)4542 – 855 755 0
And now – enjoy shopping with us!